THE DEVELOPMENT OF THE ACADEMIC DEPARTMENT'S EXCELLENT STUDENT SERVICES, COLLEGE OF INNOVATION AND MANAGEMENT

Nuntika Anuto, Eknarong Vorasiha, Vimonsri Sansuk

ABSTRACT:

The development of the academic department's excellent student services, College of Innovation and Management aims to (1) study the problems in providing services of students at the College of Innovation and Management and (2) find guidelines for providing excellent student services of the Academic Department. The sample used in this research was undergraduate students. College of Innovation and Management, Suan Sunandha Rajabhat University, Academic Year 2021, number 286 people by opening the sample table of Yamane. The research tools were questionnaires and interview forms, statistics used. In data analysis, including frequency and content analysis. The results showed that; 1. Conditions of problems in providing services of students at the College of Innovation and Management, such as the situation of COVID-19 Makes it difficult for students to connect with service providers. Amount of inquiry of students per day is large The number of staff serving students is limited. Service personnel's responses were delayed and intermittent. The text is used that is not clear and complete causing the students to confuse the information. Information Service personnel cannot answer questions or provide information on behalf of all topics. Students do not understand the processes and procedures of the academic department. The distribution of news, information and press releases is minimal. and a limited number, etc. 2. Guidelines for providing excellent student services by the Academic Department Science, innovation and management by establishing LINE OA as a channel to provide news and information for student services. The operations of LINE OA by the Academic Department of the College of Innovation and Management are as follows: Step 1. Create a LINE OA account Step 2. Publicize the contact channels via LINE OA Step 3. Invite students to join the LINE OA group to get information. and step 4. student question-answer service, to publicize academic information.

KEYWORDS: Service, Academic Department, Development

DOI: 10.62788/b9W3n6P5dL

PUBLISHED IN: ICMIESS 2023 Conference Proceedings

DATE OF CONFERENCE: 1st - 2nd MAY 2023

CONFERENCE LOCATION: OKINAWA, JAPAN

PUBLISHER: EDUCATION STUDIO (THAILAND) CO., LTD.

ELECTRONIC ISBN: 978-616-7901-68-8

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