THE SATISFACTION OF SERVICE RECIPIENTS TOWARDS THE SERVICE OF THE STUDENT LOAN FUND WORK OF UDON THANI EDUCATION CENTER SUANSUNANDHA RAJABHAT UNIVERSITY

Taksa Parakaew, Sarayuth Kwanmuang

ABSTRACT:

The purpose of this research was to study the population of service recipients towards the service provision of the Student Loan Fund of the Udonthani Education Center. as well as to study the satisfaction of service recipients towards the service of the Student Loan Fund work of the Udonthani Education Center in 4 aspects, namely service process; service channels service personnel and facilities. This research uses a mixed research methodology, that is, it is a survey of the target group and the data are processed according to statistical methods. To find suggestive conclusions by lecturing according to the research conceptual framework. The research results found that Service recipients are satisfied with all 5 services. Overall, it was at the highest level, 96.6 percent ( = 4.83). When considering the services in the most and the least aspects, it was found that the service recipients had the highest satisfaction, which was the speed of information service at the highest level, 97.4 percent ( = 4.87) and communication services between organizations was at the highest level, 96.0 percent ( = 4.80).

KEYWORDS: The satisfaction, Service recipients, The Student Loan Fund

DOI: 10.62788/b4W9n3P6dL

PUBLISHED IN: ICMIESS 2023 Conference Proceedings

DATE OF CONFERENCE: 1st - 2nd MAY 2023

CONFERENCE LOCATION: OKINAWA, JAPAN

PUBLISHER: EDUCATION STUDIO (THAILAND) CO., LTD.

ELECTRONIC ISBN: 978-616-7901-68-8

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