EMPLOYEE SATISFACTION TOWARDS FINANCIAL AND ACCOUNTING SERVICES OF UDON THANI EDUCATION CENTER, SUAN SUNANDHA RAJABHAT UNIVERSITY

Jinjutha Senachai, Teerarat Ammnartcharroen

ABSTRACT:

The research aims 1) to study employee satisfaction with financial and accounting services at Udon Thani Education Center, Suan Sunandha Rajabhat University (SSRU) 2) To study problems and obstacles of financial and accounting services at Udon Thani Education Center Suan Sunandha Rajabhat University. The 30 samples are personnel in the Udon Thani Education Center, Suan Sunandha Rajabhat University, who used financial and accounting services. The instrument used in this research was a questionnaire on the study of personnel satisfaction towards financial and accounting services. The statistical questionnaire used in the research was a percentage, mean ( ), and standard deviation (S.D.) According to the priority of the problem, the research results showed that 1) Personnel's satisfaction towards financial and accounting services Udon Thani Education Center Suan Sunandha Rajabhat University Overall, it was at a high level. When considering each side, it was found that The officers or personnel providing the most services followed by the service results. facilities and process/procedure of service are at the same highest level respectively, indicating that The officers or service personnel with the highest scores due to honesty in performing duties kindness generosity, and human relations in communication The results obtained from the service of Good officer’s result in effective service results for personnel. and receive services that create satisfaction. 2) Personnel's knowledge of finance and accounting Udon Thani Education Center Suan Sunandha Rajabhat University in 2 aspects, namely knowledge of reimbursement of training expenses. and reimbursement for official travel expenses It was found to be at a moderate level.

KEYWORDS: Satisfaction, Service, Financial and accounting

DOI: 10.62788/g4H7v6K2mY

PUBLISHED IN: ICMIESS 2023 Conference Proceedings

DATE OF CONFERENCE: 1st - 2nd MAY 2023

CONFERENCE LOCATION: OKINAWA, JAPAN

PUBLISHER: EDUCATION STUDIO (THAILAND) CO., LTD.

ELECTRONIC ISBN: 978-616-7901-68-8

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